Contact information
Contact Information Policy
Effective Date: 15/04/2026
At Empire Fishing and Boating, we are committed to providing excellent customer service and ensuring that your inquiries are handled promptly and professionally. Please refer to the contact information below for any questions, concerns, or assistance regarding your orders, products, or services.
Contact Methods
Email:
For general inquiries, product questions, order status, or any customer service-related matters, please email us at:
info@empirefishingandboating.com
We aim to respond to all emails within 1-2 business days.
Phone:
If you prefer to speak with us directly, you can reach us at:
(02) 4309 6609
Our customer service team is available from Monday to Friday, 9 AM – 5 PM (AEST). For urgent matters, please call during these hours.
Physical Store Address:
You can visit us or send mail to:
Empire Fishing and Boating
53 Ocean Beach Road,
Woy Woy, NSW, 2256,
Australia
Delivery Instructions:
If you are delivering goods to our warehouse, please use the loading dock at the back of the warehouse on Mutu Street. Please ensure all deliveries are made during our operating hours: Monday to Friday, 8 AM – 4 PM (AEST).
Customer Service Hours
Our customer service team is available to assist you during the following hours:
7 Days a week – 8 AM to 4 PM (AEST)
We are closed on select public holidays. Please check our opening hours on Google. We will respond to inquiries received outside of business hours as soon as possible on the next business day.
Privacy and Security
We value your privacy and ensure that all contact information provided by our customers is kept confidential and used solely for the purpose of processing your inquiries or orders. We will not share your contact details with third parties without your consent, except as required by law or for essential business functions such as delivery.
If you have any questions, need support, or require additional assistance, please do not hesitate to reach out via email, phone, or in person. We look forward to assisting you!