Shipping policy

Shipping Policy
Effective Date: 15/04/2026

Thank you for shopping with Empire Fishing and Boating! We are proud to serve Australian customers with high-quality fishing and boating products. Please read our shipping policy to understand how we handle orders, shipping rates, and delivery timelines.

1. Order Processing

  • Processing Time: All orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). During peak periods or special promotions, processing times may be slightly longer.
  • Order Confirmation: After placing an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Address Accuracy: Please ensure your shipping address is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete shipping addresses.

2. Shipping Rates and Methods

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and delivery address of your order. The available shipping methods and their associated costs will be shown during checkout before you complete your purchase.

  • Available Shipping Methods: We offer a range of shipping methods for your convenience, including:

    • Standard Shipping
    • Express Shipping

    Our primary carriers include Australia Post, StarTrack, and CouriersPlease. Shipping methods and carriers may vary depending on your location.

3. Shipping Time

  • Standard Shipping: Typically delivered within 5-7 business days within Australia. Delivery times may vary depending on your delivery location and carrier.
  • Express Shipping: Typically delivered within 2-3 business days. Delivery times will vary depending on your location.

Please note that delivery times may be affected by external factors such as public holidays, weather conditions, or carrier delays.

4. Free Shipping

Free shipping promotions are subject to change and may have exclusions. Please check the promotion details at checkout.

5. Order Tracking

  • After your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order.
  • Please allow 24-48 hours for tracking information to update in the carrier’s system.

6. Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@empirefishingandboating.com or (02) 4309 6609 with photos of the damaged items and packaging. We will assist you with arranging a replacement or a refund.
  • Lost Items: If your order is delayed beyond the expected delivery window or appears to be lost, please contact us. We will help track the package and file a claim with the carrier if necessary.

7. Shipping Restrictions

  • Shipping to P.O. Boxes: We can ship to P.O. Boxes for certain products, but please note that some carriers may restrict delivery methods to P.O. Boxes. For faster delivery, we recommend providing a street address.
  • Australia Only: We currently only ship to addresses within Australia. We do not offer international shipping at this time.

8. Customer Service

If you have any questions or need assistance regarding shipping or your order, please contact our customer service team:

  • Email: info@empirefishingandboating.com
  • Phone: (02) 4309 6609
  • Physical Address: 53 Ocean Beach Road, Woy Woy, NSW, 2256

Our customer service team is available 7 Days a week, 8 AM – 4 PM (AEST). We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Empire Fishing and Boating! We appreciate your business and look forward to providing you with excellent service and quality products. Happy fishing and boating!